Description : Customer Service Technical Specialist (H/F) – Hybrid. Compagnie : Wolters Kluwer. Adresse : Bois-Colombes
About us
As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world.
Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.
Enablon , part of Wolters Kluwer's Corporate Performance & ESG division, is the world's leading provider of integrated software solutions for Environment, Health and Safety (EHS), Environmental, Social and Governance (ESG) management, Operational Excellence, and Governance, Risk and Compliance (GRC).
The business helps create a better world by making organizations responsible, productive, and safe through innovative technology.
Hundreds of industry-leading enterprises and millions of users worldwide rely on Enablon's solutions to minimize risks, increase worker safety, prevent incidents from happening, achieve regulatory compliance, and reduce their environmental impact.
Wolters Kluwer Enablon empowers leading organizations to make better decisions, every single day. With Enablon's award-winning solutions, you can drive positive change from plant floor to corporate office.
Boost your sustainability, foster on-site safety, and manage global risk with unprecedented ease.
Mission & Responsibilities
Support and Maintenance
Provide level 2 support to clients
Follow up on maintenance of client software
Qualify and provide solutions to defects raised by clients
Comply with Service Level Agreements defined with the clients
Provide rigorous and timely updates to client requests
Strive to reduce response time for support issues
Analyze technical feasibility, and propose solutions to meet customer requirements
Estimate changes requested by client
Manage enhancement requests
Configure, test and deliver fixes and enhancement for client application
Deliver quality work and m aintain documentation
Provide additional support services for premium clients
Develop, maintain and optimize the interactions between all the internal parties at Enablon
Share best practice recommendations with customers, ensuring an optimal use of the software
Manage customer expectations throughout the support period
Comply with support processes and best practices
Develop a image of a service of great quality and value with clients
Ensure customer satisfaction and enhance relationship management
The Skills & experience we look forward to you having
Degree in Computer Science or Software Engineering or in Customer Service branch and information system domain in general
At least one or 2 years of professional experience developing software or working in the IT customer support branch or information system domain in general
Programming background / general knowledge of SaaS, database, SQL, HTML, JavaScript
Fluent communication Skills (oral and written) in English and French
Focused and Detail-oriented, Self-motivated and enthusiastic
Willingness to serve, Responsible and accountable, Willingness to learn
Patience, perseverance, proactive, attentiveness, empathy.
Problem-solving, prioritization, positive language, time management.
Creative, service-oriented and solution-driven
Customer success focuses
What we offer
A permanent contract in a stable, established company with more than 20,000 employees across the world
Possibility to actively participate in own career development and continuous improvement
Flexible remote working possibilities and flexible working hours
The ability to be part of a close-knit, supportive team, working in a fun environment, who are passionate about Technology and Innovation
Opportunities to work for a global company with offices everywhere across the world
Cool, modern offices; Great place to work
Comprehensive further development with structured onboardings, on-the-job learning, international career options or external training measures e.
g. LinkedIn Learning, etc
Team events / Parties
We promote your volunteer work with one extra day free for the Volunteer Day
We offer a referral program with referral bonus
We grow - grow with us
Here you can realise your ideas, learn, develop and grow. We have a lot to offer.
Join us and shape the future together with us.
The rest of the process will include : a first call with a Recruiter from the talent acquisition team, then an interview with the Hiring Manager and a Fit Interview with one or more members of the future Team.
Apply now by simply clicking on the button above.
We welcome all people - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.
Your contact person
Michele Kenmogne
Recruiter - IT Talent Acquisition
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